Investing in Our People

The 2003 staff satisfaction survey highlighted the need to improve training and development opportunities for our people. We now aim for 100% of staff to participate in three Coaching for Performance reviews with their manager every year (93% in 2004). The Coaching for Performance process identifies business objectives, training needs and personal career objectives. A range of initiatives was put in place during 2004 with the aim of ensuring that all levels of staff have access to the training they require. These improvements resulted in a significant increase in satisfaction with learning and development, as measured by the annual survey.

Download the Learning for All Policy