Ambition 1

Customers performance data

Unit

2002

2003

2004

Target - 2005

energywatch league table position

Average rank

4.7

2.7

2.3

2.3

Vulnerable customers on our priority services register

Number

-

172,951

175,520

193,072
(Ofgem target)

Billing quality

%

94.8

95.8

95.3

97

Customer Interruptions - LPN

Supply interruptions per 100 customers

84.1

891.2

73.5

85.3
(ofgem target)

Customer Interruptions - LPN

33.5

37.4

35.8

35.9
(Ofgem target)

Customer Interruptions - SPN

89.0

94.3

86.9

80.8
(Ofgem target)

Customer Minutes Lost - EPN

Minutes lost per connected customer

74.2

74.0

66.9

72.6
(Ofgem target)

Customer Minutes Lost - LPN

36.6

40.1

41.8

39.9
(Ofgem target)

Customer Lost Minutes - SPN

80.5

89.1

83.4

90.8
(Ofgem target)

Investment in our network

£m

304.9

308.3

Contribution to Green Fund

£

517,944

547,516

476,894

Generation Mix

Coal (TWh)

14.7

17.1

19.5

Gas (TWh)

5.3

5.4

5.4

Renewables (TWh)

0.07

0.02

0.01

Ambition 2

Employee performance data

Unit

2002

2003

2004

Target - 2005

Staff satisfaction

% satisfied/ very satisfied

55

62

68

Apprentices

Number

27

33

30

41

Employees covered by EDF Energy pension schemes

Number

7,604

9,381

Ambition 3

Financial performance data

Unit

2002

2003

2004

Target - 2005

Turnover

£m

3,606

4,050

EBITDA

£m

778

876

EBIT (before goodwill amortisation)

£m

640

623

EDF Energy Group Holdings plc level

£m

210

215

Contributions to EDF (EDF UK)

£m

204

208

Networks Branch turnover

£m

600

Networks Branch EBIT

£m

392

Customers and Energy Branch turnover

£m

3,149

Customers and Energy Branch EBIT

£m

186

Development Branch turnover

£m

295

Customers and Energy Branch EBIT

£m

42

Corporation Tax

£m

159

Ambition 4

Safe and Responsible performance data

Unit

2002

2003

2004

Target - 2005

BitC CR Index score

%

75

87

Rank

N/A

=46^th

Lost time frequency rates (staff and contractors) (per 100,000 hours worked)

All lost time

0.93

0.58

0.48

Over 3 days

0.59

0.23

0.15

Generation Mix

Coal (TWh)

14.7

17.1

19.5

Gas (TWh)

5.3

5.4

5.4

Renewables (TWh)

0.07

0.02

0.01

Renewable Obligation

GB average

58.9

55.4

(RO) compliance

%

%

90

71.5

Business operations covered by ISO14001

%

80

100

CO₂ emissions - generation

Kilotonnes

15,883

18,153

20,297

Develop carbon policy

CO₂ emissions - generation

Kilotonnes/TWh

769

786

791

NOx emissions - generation

Kilotonnes/ TWh

1.6

1.81

1.8

TBA

SO₂ emissions - generation

Kilotonnes/ TWh

16.5

7.47

13.98

TBA

Particulate emissions - generation

Kilotonnes/ TWh

0.061

0.077

0.071

TBA

Waste produced

Tonnes

6,831

31,645*

6,136

Implement company-wide waste management and monitoring system

Waste recycled

Tonnes

1,450

4,789

4,782

Oil leakages

Litres

192,546

273,681

242,022

Oil leakages

Litres/km

1,744

2,501

2,502

ISO14001 coverage

%

40

80

100

100%

Environmental complaints

Number

40

90

121

Environmental prosecutions

Number

0

1

0

Community Investment

£m

3.9

2.6