Business Read & Reward

The Business Read & Reward Scheme Rules

Part 1 - General

EDF Energy

1. In order to participate in this Read & Reward Scheme ('Scheme') Customers must fully comply with these Rules and satisfy all of the following criteria ('Qualification Criteria') throughout the relevant Quarter (a Quarter being the period between two quarterly cyclic electricity bills, or in relation to the first Quarter the period between the account going live on supply ('going live on supply' being the date on which electricity is first and receipt of the first quarterly cyclic electricity bill):-

• The Customer must have held an electricity account with EDF Energy which has been live on supply for the full Quarter;

• The Customer must not have any outstanding debt of more than £25 on any EDF Energy electricity account;

• The Customer must not have breached any of the terms of their electricity supply contracts;

• Customers must register the address to which the electricity is being supplied not the mailing address to which any correspondence is sent. Postal reminders will automatically be sent to mailing addresses that are already listed on your electricity accounts.

• Only customers with a Profile Class of 3 or 4, who are not part of a multi site account with 20 or more sites and who are quarterly billed through EDF Energy's standard Customer Information System and who are currently being supplied for gas and/or electricity pursuant to a qualifying EDF Energy business contract ("Customers") are eligible to register and collect points with EDF Energy in accordance with these Rules. The following EDF Energy business contracts are qualifying EDF Energy business contracts:-

• Any supply contract promoted by EDF Energy specifically for SME) customers.

• Any contract based on the Former Tariff Scheme or Sch 6 Deemed Contract Scheme. If you're unclear as to whether you meet the eligibility criteria call 0800 085 5100*.

2. Nectar Points ('Points') will only be awarded under this Scheme per Quarter to Customers that:

• Satisfy all of the above Qualification Criteria in respect of that Quarter;

• Have a Nectar card account (for the purposes of these Rules a Nectar for Business card account is considered to be a 'Nectar card account'); and

• Have registered their Nectar card account with EDF Energy

3. Customers can only collect Points under this Scheme by registering their Nectar card account with EDF Energy (only one Nectar card account may be nominated per Customer - all Points issued in connection with this Scheme will be issued to that Nectar account). Customers may register their Nectar card with EDF Energy online at www.edfenergy.com/nectarforbusiness

4. As a Nectar account is required in order to use and redeem Points, Customers who have not registered their Nectar card account with EDF Energy, will not be able to collect Points. Customers can still participate in the Scheme but will not receive Points. There will be no cash alternative provided.

5. Points will not be awarded to Customers who do not have a Nectar card account. Customers may register for a Nectar card account online at www.edfenergy.com/nectarforbusiness

6. This Scheme is not appropriate for Prepayment or Gas Customers. Consequently, Prepayment and Gas Customers cannot participate in this Scheme.

7. Collection of Points under this Scheme will commence once the Customer has submitted their first meter reading in accordance with Part 2 below, following confirmation from EDF Energy that they have been registered under this Scheme and that the Scheme has commenced (which will be no earlier than the 5th November 2006 ('Scheme Start Date').

8. The Nectar Programme is operated and managed by Loyalty Management UK Limited ('LMUK'). Use and redemption of Points through Nectar accounts and the use of information collected by LMUK through the Nectar Programme is at all times subject to the Nectar Collector Rules (which includes Nectar's Policy on Privacy and Data Protection), full details of which are available at www.nectar.com. EDF Energy has no control over the enforcement of the Nectar Collector Rules by LMUK or the management of Nectar accounts or the use or redemption of Points. EDF Energy's sole obligation to Customers collecting Points under this Scheme is to issue Points during the term of the Scheme in accordance with these Rules. Note: in accordance with the Nectar Collector Rules, Points have no cash value.

9. Final bills relating to moving house or closure of the electricity account will involve a different process to standard cyclical bills and are therefore not eligible for any Points under this Scheme.

10. Disputed bills will not be eligible for any Points under this Scheme, however replacement bills may be eligible for Points, subject to the discretion of EDF Energy.

11. Customers can choose to receive communications from EDF Energy under this Scheme via email or post. No responsibility is accepted by EDF Energy for communications lost, damaged or delayed in transit. EDF Energy reserves the right to withhold Points even where communications are alleged not to have been received.

12. Participation in this Scheme is without prejudice to and shall not affect EDF Energy's ongoing rights and remedies under the terms and conditions of the electricity supply contract with the Customer, which shall at all times take precedence over these terms in the event of any conflict.

13. If at anytime, in EDF Energy's reasonable opinion, a Customer is deemed to be abusing this Scheme or failing to fully participate (e.g. by persistently failing to provide timely and validated meter readings), EDF Energy reserves the right to withdraw such a Customer from this Scheme and refuse to allow re-registration.

14. EDF Energy reserves the right to amend all or any part of these Rules (including the number of Points to be provided in connection with any offer or this Scheme) at any time by publishing any such amendments on its website or by written notification. All such amendments shall take effect from the date of publication.

15. This Scheme shall, subject to 16 below, continue until such time as it is withdrawn by EDF Energy providing 28 days notice of such withdrawal.

16. EDF Energy reserves the right to withdraw or suspend this Scheme immediately if at any time LMUK ceases to trade or the Nectar Programme comes to an end or EDF Energy's right to issue Points is withdrawn or suspended (for whatever reason). Notice of any such withdrawal or suspension will be made as soon as reasonably possible but shall take effect immediately. In such circumstances, EDF Energy reserves the right to transfer Customers onto an alternative Scheme, details of any such transfer shall again be published on the EDF Energy website.

17. If you are an employee you need to open a new account in the name of the business. Points can only be earned on business expenditure by a Nectar Collector who incurs that expenditure. An employee cannot normally collect points for their personal Nectar account on money spent by their employer and all Collectors should note that certain redemption behaviour (e.g. when points are not redeemed to benefit the business) may result in benefits which should be declared for tax purposes. For further clarification collectors should consult their normal sources of tax advice. See www.nectarforbusiness.com/faq for details.

18. Registering under this Scheme is subject to and will be deemed to be full acceptance of these Rules. By registering and accepting these Rules, you are also agreeing to allow EDF Energy to use, disclose and share with other relevant companies (including LMUK) all information relating to you which is reasonably required for the purposes of registering you, managing and properly operating this Scheme, setting up your Nectar account and providing you with details of the Nectar Programme and what Sponsor benefits (including identifying the relevant Sponsor) are available to you under the Nectar Programme. Customers should not seek to register under this Scheme if any of these provisions are unacceptable. This does not affect information collected by LMUK through the Nectar Programme which is held on the basis of the Nectar Policy on Privacy and Data Protection.

Part 2 - Read Rewards

19. Every Quarter, prior to the issue of a quarterly cyclic electricity bill, EDF Energy will issue an email or postal reminder to the email/billing address provided by registered Customers, requesting such Customers to provide either via the EDF Energy website, by phone via the automated Freephone service, or directly to a Customer Service Advisor a meter reading for the electricity accounts that the Customer has registered under this Scheme. Note: meter readings must be provided via the website and not by email reply. If EDF Energy receives an error message in relation to any email address provided by the Customer, EDF Energy will write to the Customer to advise of this and request the Customer contact EDF Energy to provide an alternative email address ('Email Address Correction Letter'). If EDF Energy has to issue more than two Email Address Correction Letters, it reserves the right at any time thereafter to withdraw the Customer from this Scheme.

20. All meter readings provided by the Customer must be received by EDF Energy within 7 days after the date on the email/postal reminder ('Reminders') issued by EDF Energy, in order to ensure that an estimated bill is not generated ('Read Window'). Provided EDF Energy has been able to use the meter reading provided by the Customer to generate the relevant quarterly cyclic electricity bill ('Valid Read'), the relevant number of Points (as set out in Paragraph 28 below) will be issued to the Customer's nominated Nectar account and identified on that quarterly cyclic electricity bill.

21. To comply with this Scheme Customers must provide EDF Energy with meter readings as follows:

• Customers that have an electricity account which is covered by 1 meter which records up to 2 rates (e.g. economy 7 meters may show meter readings for day and night) may provide meter readings using the internet or via the automated Freephone service

• Customers that have an electricity account which is covered by 2, 3, 4 or 5 meters which record up to 3 rates may provide meter readings using the internet or by calling a Customer Service Advisor; and

• Customers that have an electricity account which is covered by more than 5 meters which record up to 3 rates may only provide meter readings by calling a Customer Service Advisor

In all cases your Reminder should show the appropriate website/telephone number to use.

22. All meter readings will be validated by EDF Energy according to normal consumption averages. A meter reading provided by the Customer will not be validated if, when compared to normal consumption averages, EDF Energy considers that the meter reading provided is not accurate or is unlikely to be accurate. If meter readings fail such validation and appear to be inaccurate, Points may be withheld by EDF Energy.

23. If the meter reading provided by the Customer cannot be used to generate a bill (either as a result of its late receipt or as a result of the meter reading failing validation), EDF Energy will produce a bill based on an estimated meter reading and no Points will be issued under this part of the Scheme in respect of that bill.

24. For regulatory and safety reasons EDF Energy must visit to inspect the Customer's meter at least once every 2 years. This will not affect any Points that would otherwise be applied and Customers must continue to allow access to meter readers at all times.

25. EDF Energy reserves the right to appoint a meter reader to take a reading at any time, this will not affect the application of Points, providing all other rules have been adhered to.

26. It is the Customer's sole responsibility to gain access to read their meter for the purposes of this Scheme and to take all relevant and necessary health and safety precautions when doing so. The Customer must not undertake any unsafe practices and EDF Energy accepts no liability for the Customer adopting any such practices.

27. If at any time you suspect your meter has developed a fault or appears in any way unsafe please ring the relevant telephone numbers set out on your electricity bills.

28. For the purpose of calculating the relevant Points under Paragraph 28 below, only the first meter reading provided by the Customer during the relevant Read Window will be considered.

29. During the term of this Scheme, provided all Rules are satisfied throughout the relevant Quarter and the Customer has registered their Nectar card with EDF Energy in accordance with Paragraph 3 above, Valid Reads provided by the internet, by phone directly to a Customer Service Advisor, or by automated Freephone will qualify for 250 Points per electricity account registered on the Scheme. Meter readings supplied by any other method will not qualify for any Points under this Scheme.

30. For the avoidance of doubt, no more than 1000 Points will be issued under this Part 2 of the Scheme for a single electricity account in any 12-month period.

31. Where (for any reason whatsoever) the relevant number of Points has not been issued by EDF Energy to a Customer, EDF Energy shall use reasonable endeavours to manually issue such Points but EDF Energy shall bear no liability for any failure to issue Points which is outside of its reasonable control.

32. Points will be awarded in respect of each electricity account for which at least one Valid Read is received per Quarter, regardless of the number of meters covering that account. Points will not be awarded per meter.

EDF Energy is a trading name used by EDF Energy Customers plc, Reg. No. 02228297 whose registered office is at 40 Grosvenor Place, London SW1X 7EN, incorporated in England and Wales. EDF Energy Customers plc is a wholly owned subsidiary of EDF Energy plc. The responsibility for performance of the supply obligations for all EDF Energy supply contracts rests with EDF Energy Customers plc.