We try our best to provide an excellent service for our business customers – but if you have a complaint we want to know about it. We’re here to help.
If you’re unhappy with the level of service you have received from us, please see our e-guide on ‘Making a complaint’.
We hope that by working through the steps in the guide we can agree a resolution with you.
We have four ways that you can contact us, all of which you can use at any stage of the process:
- Call our Business Advisers on
0800 096 2255†.
- Write to us at:
Customer Correspondence Team,
EDF Energy, Osprey House,
Osprey Road, Exeter
EX2 7WN
- Email us at customer_correspondence@edfenergy.com
- Visit us at one of our business premises. Please see page 9 of the eguide for relevant addresses
More information about the possible outcomes and further information for Micro Businesses can be found in our eguide.
We hope that your complaint won’t need to be escalated, but in some circumstances it may be necessary. Information about what to do if your complaint needs to be raised with a Manager, a Director or for an internal review, please see our eguide.
Citizen Advice
Micro Business customers may also contact Citizen Advice at any point throughout this process. It is the Government’s service for clear, practical and impartial advice on all kinds of consumer queries.
Please visit them online at www.adviceguide.org.uk
Alternatively you can call the Citizens Advice Consumer Helpline on 08454 04 05 06.
Further information
Our complaints handling procedure is regulated by the complaint handling standards regulations. A copy of the regulations can be located here*.
To see our Questions and Answers to common queries, click here.
*You will need to have a copy of Adobe Acrobat Reader installed on your machine to view the files. If you do not already have Acrobat installed, you can download a copy 'free' from the Adobe website. It will take approximately 5 minutes to download.