main content

Browse our bill, tax & levy guides, consider billing options and discover the benefits of Direct Debit.

Clearer bills

Put simply, bills need to tell you what you need to pay for your energy usage, by when, how it was calculated, and who to contact if you want to query anything. 

We offer two ways to manage
your bills:

  • Site bills – for large business customers with a small number of sites or de-centralised payment processing
  • Consolidated bills – for large business customers with many sites and more centralised payment processing

For more information, contact us:

0845 366 3664

Spend less time paying bills

Our consolidated billing service allows you to merge all your gas and electricity site bills into one consolidated bill, so you only have one Direct Debit payment to make each month.

Processing bills is estimated to cost businesses between £20 and £50 per invoice, so this will save you time and money.

Tailor your consolidated bills:

  • Choose your bill format – paper or electronic
  • Group your accounts by region, by cost centre or any other way you choose
  • Use your own unique references for each of your accounts
  • Have copy bills sent to individual sites

For more information, contact us:

0845 366 3664
Request more information

eBilling – bills you can analyse, direct to your inbox

Many of our large business customers like to receive their bills electronically so that they can transfer the information directly into their own systems. Our eBilling service enables them to do this. What’s more, it’s quicker than the post and saves a few trees.

Our FREE eBilling software also allows you to analyse your energy costs through a range of standard reports, or you can customise your own if you prefer. You can even view your own unique references and graph your data.


For more information, contact us:

0845 366 3664
Request more information

Save time and money

Paying bills takes time, and time costs money. Why not reduce the hassle and pay by Direct Debit?

  • Reduce your workload – less admin, no cheques to write and sign, and no postage costs
  • Gain more control – advance warning of changes to payment amount or date
  • Manage your cashflow – you choose your payment date
  • Avoid late payment interest charges – your bills are always paid on time

 

When you pay by Direct Debit, you are protected in three ways:

  1. Money back guarantee from the bank in the event of any errors
  2. Advance notice if the payment amount or date changes
  3. The right to cancel at any time


It’s estimated that paying a single bill costs organisations between £20 and £50 in administration time. Now multiply that by the number of bills you process. Direct Debit is clearly the cheapest answer.

Sign-up for Direct Debit

Click here to download formTo sign up for Direct Debit, please call us on 0845 302 7113.

BACS or CHAPS

To pay your bills using either Bankers Automated Clearing System (BACS) or Clearing House Automated Payment System (CHAPS), you will need to quote the following when arranging the payment with your bank:

  • Our bank account details: you can find them on the back of your bill.
  • Your 8 digit account number: you can find this number at the bottom of your bill.


Please remember that BACS payments take 3–4 working days to clear our bank account whereas CHAPS payments clear the same day with an admin fee payable.

Cheque

To pay your bills by cheque, you will need to follow the payment advice on the back of your bill.

  • As a minimum, we will need to have a completed giro slip with your account number and invoice number written on the back of your cheque.
  • To avoid late payment interest, please remember to allow 7 working days for your cheque to clear our bank account.

Can’t find our bank account details?

Contact our Credit Control Team:
0845 366 3660

What's your VAT rate?

Paying the right amount of Value Added Tax (VAT) is fundamental to any large business. In some circumstances, you may be eligible for the reduced rate of VAT. The simple guidelines below explain whether you are likely to be eligible for the reduced rate.

The VAT rate you pay for your electricity and gas is determined by these criteria:

  • If solely for business or non-domestic purposes, VAT will normally be charged at the standard rate, and Climate Change Levy (CCL), plus VAT on CCL, will also be added to the bill

  • Under a government concession, ‘low usage’ of electricity and gas for business or non-domestic purposes is chargeable at the reduced rate of VAT. This is applied automatically at the time of each billing. The low usage thresholds are:

   
    - Electricity – at or below 33 kWh per day during the bill period 
    - Gas – at or below 145 kWh per day during the bill period

  • If wholly or partly for domestic or charitable non-business purposes, that part of the supply qualifies for the reduced rate of VAT. This is known as ‘qualifying use’. You will need to complete a VAT Certificate of Declaration (for each property) advising us of the qualifying use for the total supply

  • Where there is 60% or more qualifying use (either domestic or charitable non-business), the whole of the supply is chargeable at the reduced rate of VAT. Your VAT Certificate of Declaration should, however, reflect your best estimate of the actual percentage of qualifying use (as per HMRC guidelines)

  • If 60% or more of your energy use is for domestic or charitable non-business purposes, the whole supply is charged VAT at the reduced rate, but your VAT Certificate of Declaration must reflect the actual percentage of ‘qualifying use’.

To find out more about the rates at which VAT is chargeable on your large business electricity or gas supply, see our interactive guide, VAT charges explained. Or, you can download a VAT Certificate of Declaration.

To learn about the government’s VAT guidelines, please visit the HMRC website at www.hmrc.gov.uk.  

top

Climate change is widely recognised as the most important environmental challenge facing all countries today. There is growing scientific consensus on the potential impacts of increasing concentrations of greenhouse gases in the atmosphere on our climate.

What is the Climate Change Levy?
The Climate Change Levy (CCL) is a Government initiative which was introduced in 2001 to encourage businesses to be more energy efficient in order to reduce greenhouse gas emissions, and to help ensure that the UK’s environmental targets are met.

CCL is chargeable only on units/kWh used and not on any other component of the bill, e.g. standing charge. Value Added Tax (VAT) at the standard rate is also added to CCL charges.

Separate rates have been set for electricity and gas. These are now index-linked and therefore likely to increase on 1st April each year.

In certain circumstances, businesses will be wholly or partly excluded or exempt from paying CCL on their energy supply.

Under current legislation: 

  • ‘green’ energy (i.e. from renewable sources) is automatically exempt from CCL
  • where VAT is charged at the reduced rate, the supply is automatically excluded from CCL
  • where VAT is charged at the standard rate, CCL (plus VAT on CCL) will usually be added to the bill.

The following guide outlines situations where businesses will be exempt from CCL.

A) Automatic exemption 

If you qualify under any of the following circumstances, you qualify for exemption or exclusion from CCL.

  • Green energy
    If you have signed a renewable or Combined Heat & Power (CHP) energy contract with us, you will be automatically exempt from CCL on the volume covered by those sites (covered by that contract). You don’t need to take any action.
  • Domestic or charitable non-business use
    If the electricity or gas supply is used wholly or partly for domestic or charitable non-business use that part of the supply qualifies for the reduced rate of VAT and is therefore excluded from CCL. If you haven’t already, you will need to submit a VAT Certificate of Declaration to advise us what percentage of the supply qualifies on this basis.
  • Business or non-domestic use and low usage
    Under a government concession, ‘low usage’ of electricity and gas for business or non-domestic purposes is chargeable at the reduced rate of VAT and is therefore automatically excluded from CCL (i.e. if the average usage during the bill period is at or below 33 units (kWh) per day of electricity and at or below 145 units (kWh) per day of gas). You don’t need to take any action.


For more information on whether your business qualifies for exemption, please visit the HMRC website.

top of page


B) Full or partial relief from CCL

The Government has given the following types of supply full or partial relief from CCL.

In all cases, you will need to submit a PP11 Supplier Certificate to EDF Energy to advise what percentage of the supply qualifies for relief. Legislation also requires that you send a PP10 Supporting Analysis document to HMRC so they can check the percentage of relief being claimed.

1. Supplies which qualify for up to 100% relief

  • some forms of transport
  • Combined Heat & Power (CHP) schemes covered by CHPQA (Combined Heat & Power Quality Assurance certificate
  • production of electricity.


For more information on whether your business qualifies for full or partial exemption, please visit the HMRC website.

2. Supplies covered by Climate Change Agreements (CCAs) which qualify for a maximum of up to 90% relief  

The Government has recognised the need for special consideration to be given to energy intensive industries, given their energy usage and their exposure to international competition. As a result, the Government has provided a maximum of up to 90%* relief from CCL, for those industry sectors that agree to challenging targets for improving their energy efficiency or reducing carbon emissions.

These are typically decided by business processes rather than particular sectors and are decided on a case-by-case basis. These need to:

  • be covered by an agreement negotiated with the Government
  • include a commitment to achieving energy reductions.

Climate Change Agreements (CCAs) cover a wide range of industrial sectors, from major energy intensive processes such as steel, chemicals and cement, to agricultural sectors, such as intensive pig and poultry rearing.

For more information on CCAs and whether your business is eligible, please visit the Enviroment Agency website.

90%* relief applies only to electricity supplies. Gas supplies may qualify for a maximum of 65% relief.



top of page


What you need to do next

If applicable, send a completed PP11 Supplier Certificate to us, and the PP10 paperwork to HM Revenue & Customs (HMRC). A copy of all PP11s will also need to be submitted to HMRC.

  • PP10 Supporting Analysis - this is the document that allows energy users to calculate their entitlement to a reduction (if any)
  • PP11 Supplier Certificate - this is the certificate on which you advise your supplier of the total percentage relief to which you are entitled, as calculated on PP10.


Please Note: PP11s cannot be transferred from one supplier to another.  When changing suppliers, customers therefore need to ensure that an updated PP11 is submitted to the new supplier to ensure continuance of relief. 


For further information contact the National Advice Service:

0845 010 9000 (8am – 8pm Monday to Friday)
www.hmrc.gov.uk/businesses

top of page

See also

Viewing and downloading


You will need to have a copy of Adobe Acrobat reader installed on your machine in order to be able to view the files. If you do not already have Acrobat installed, you can download a copy 'free' from the Adobe website by clicking on the Acrobat logo below. It will take approximately 5 minutes to download.
Get Adobe Reader