Browse our bill, tax & levy guides, consider billing options and discover the benefits of Direct Debit.
Clearer bills
Put simply, bills need to tell you what you need to pay for your energy usage, by when, how it was calculated, and who to contact if you want to query anything.
We offer two ways to manage
your bills:
- Site bills – for large business customers with a small number of sites or de-centralised payment processing
- Consolidated bills – for large business customers with many sites and more centralised payment processing
Download our bill guides
Individual bill
Consolidated bill
For more information, contact us:
0845 366 3664
Spend less time paying bills
Our consolidated billing service allows you to merge all your gas and electricity site bills into one consolidated bill, so you only have one Direct Debit payment to make each month.
Processing bills is estimated to cost businesses between £20 and £50 per invoice, so this will save you time and money.
Tailor your consolidated bills:
- Choose your bill format – paper or electronic
- Group your accounts by region, by cost centre or any other way you choose
- Use your own unique references for each of your accounts
- Have copy bills sent to individual sites
Learn more
For more information, contact us:
0845 366 3664
Request more information
eBilling – bills you can analyse, direct to your inbox
Many of our large business customers like to receive their bills electronically so that they can transfer the information directly into their own systems. Our eBilling service enables them to do this. What’s more, it’s quicker than the post and saves a few trees.
Our FREE eBilling software also allows you to analyse your energy costs through a range of standard reports, or you can customise your own if you prefer. You can even view your own unique references and graph your data.
For more information, contact us:
0845 366 3664
Request more information
Save time and money
Paying bills takes time, and time costs money. Why not reduce the hassle and pay by Direct Debit?
- Reduce your workload – less admin, no cheques to write and sign, and no postage costs
- Gain more control – advance warning of changes to payment amount or date
- Manage your cashflow – you choose your payment date
- Avoid late payment interest charges – your bills are always paid on time
When you pay by Direct Debit, you are protected in three ways:
- Money back guarantee from the bank in the event of any errors
- Advance notice if the payment amount or date changes
- The right to cancel at any time
It’s estimated that paying a single bill costs organisations between £20 and £50 in administration time. Now multiply that by the number of bills you process. Direct Debit is clearly the cheapest answer.
Sign-up for Direct Debit
Download a Direct Debit Instruction (DDI) or
call our Credit Control Team
0845 366 3660
BACS or CHAPS
To pay your bills using either Bankers Automated Clearing System (BACS) or Clearing House Automated Payment System (CHAPS), you will need to quote the following when arranging the payment with your bank:
- Our bank account details: you can find them on the back of your bill.
- Your 8 digit account number: you can find this number at the bottom of your bill.
Please remember that BACS payments take 3–4 working days to clear our bank account whereas CHAPS payments clear the same day with an admin fee payable.
Cheque
To pay your bills by cheque, you will need to follow the payment advice on the back of your bill.
- As a minimum, we will need to have a completed giro slip with your account number and invoice number written on the back of your cheque.
- To avoid late payment interest, please remember to allow 7 working days for your cheque to clear our bank account.
Can’t find our bank account details?
Contact our Credit Control Team:
0845 366 3660
What's your VAT rate?
Paying the right amount of VAT is fundamental to any large business. Use the simple guidelines below to see what VAT rate you need to pay.
The VAT rate you pay for your electricity and gas is determined by these criteria:
- If solely for business or non-domestic purposes, VAT will normally be charged at the standard rate
- If solely for business or non-domestic purposes but with a “low usage” during an invoice period, VAT will be charged at the reduced rate. The “low usage” limits are:
- Electricity – at or below 33 kWh per day
- Gas – at or below 145 kWh per day - If wholly or partly for domestic or charitable non-business purposes, that part of the supply qualifies for VAT at the reduced rate. You will need to complete a VAT Certificate of Declaration to advise us of the ‘qualifying’ percentage of the total supply.
- If 60% or more of your energy use is for domestic or charitable non-business purposes, the whole supply is charged VAT at the reduced rate, but your VAT Certificate of Declaration must reflect the actual percentage of ‘qualifying use’.
Is your business exempt?
The Government introduced the Climate Change Levy (CCL) to encourage businesses to be more energy efficient in order to reduce greenhouse gas emissions, and help ensure the UK’s environmental targets are met.
A) Automatic exemption – no forms required
If you qualify in the following circumstances, you need take no action.
-
Levy exempt energy
If you have signed a renewable energy contract you will be exempt from the levy for the energy consumed on the sites covered by the contract. -
Domestic consumption
If your business consumes on average less than 33 units (kWh) per day of electricity and less than 145 units (kWh) per day of gas. -
Existing VAT declaration
If you are charged 5% VAT for your energy consumption e.g. for domestic or charitable non-business use you will not be charged the levy. However, energy used for business purposes by registered charities will be charged the levy.
B) Exemption – with proof of qualification
The Government has given the following cases full exemption, but you need to tell us that your business qualifies.
1. Standard exemptions for specified cases
- Combined Heat & Power (CHP) schemes
- Transport
2. Negotiated reductions for intensive energy users
These are typically related to processes rather than particular sectors and are decided on a case-by-case basis. These need to:
- Be covered by an agreement negotiated with the Government
- Include a commitment to achieving energy reductions
- Contact your trade association to check your status.
What you need to do next
Send a completed PP11 certificate to us, and the PP10 paperwork to HM Revenue & Customs (HMRC).
- PP10 This is the supporting evidence form that allows energy users to calculate their entitlement to a reduction (if any).
- PP11 This is the Relief or Supplier Certificate. It identifies the total percentage relief; calculated on PP10 that we will apply to your energy bills.
- CCL1/3 This HMRC document explains the reliefs and special treatments for taxable supplies.
If you think you qualify it is important you take action now. HMRC does not allow us to backdate any reductions.
For further information contact the National Advice Service:
Contact them on:
0845 010 9000 (8am – 8pm Monday to Friday)
www.hmrc.gov.uk/businesses
