Our Customer Services team strives to deliver the best possible service to large business customers. We aim to deliver a fast, accurate, comprehensive & transparent service.
Improving our customer service – actions speak louder than words
Striving to be the best is hard work. But we’re committed to this promise and we’re pleased to say that all our hard work is now starting to pay off.
Independent research from Datamonitor (Q1, 2008) confirms that we continue to improve customer satisfaction year-on-year:
* 2007 was a year of business change as we invested heavily in implementing a new pricing system for our customers.
Setting ourselves up for success
Since January 2007, our Customer Services team has been organised around our customers’ industry-specific sectors. This means that you will speak to dedicated, knowledgeable teams who know and understand your needs - which translates into a better service:
- Third Parties team – managing all of our energy brokers/consultants and their clients’ needs
- Industrial & Commercial team – managing all of our utilities & telecoms, retail & banking, service & leisure and manufacturing & industrial customers’ needs
- Public Service team – managing all of our public sector, housing and unmetered customers’ needs
Who to contact
Billing enquiries
To speak to a member of your dedicated Billing team, call them using their dedicated team hotline. Tip: You can find this number at the top of your bill.
Payment enquiries
To speak to a member of our Credit Control team, call 0845 366 3660.
Moving location enquiries
To speak to a member of our Large Business Movers team, call 0845 301 3530.
New supply connection enquiries
For electricity enquiries, call our team on 0845 366 3666.
For gas enquiries, call our team on 0845 300 6965.