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In a price driven marketplace the only true differentiation is the value delivered through customer experience.

customer services

EDF Energy are proud of the relationships they build with you our customers and the value we create by understanding how we can serve you better. Our customer experience model SERVE provides clear signposting to what makes us an award winning customer centric team. We are proud to be recognised and benchmarked as one of the best performers in the UK.


Delivering on our promises to you and getting the basics right first time


Understanding your business through deeper relationships, providing you with a comprehensive and more effective service


Re-assurance of quality


Helping you minimise costs, improve effectiveness and efficiency


Helping you make sense of energy


industry accreditation

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How we SERVE you best supporting our large busines customers.