If you have a specific enquiry and need to speak to one of our experts, please find the relevant number within the tabs below.
Mike Davy
Director of Customer Services
Major Business
01392 813931
EDF Energy Major Business Customer Services,
Gadeon House, Grenadier Road,
Exeter Business Park,
Exeter, EX1 3UT
Who to contact
To speak to a member of your dedicated Billing team, call them using their dedicated team hotline.Tip: You can find this number at the top of your bill.
If you can't find it, you can contact our general Customer Service number on
0845 366 3664.
Or you can write to them at: EDF Energy Major Business Customer Services, Gadeon House, Grenadier Road, Exeter Business Park, EXETER, EX1 3UT.
Who to contact
To speak to a member of our Credit Control team, call 0845 366 3660
or write to them at: EDF Energy Major Business, Credit Control Team, Gadeon House, Grenadier Road, Exeter Business Park, EXETER, EX1 3UT.
Who to contact
Moving location enquiries
To speak to a member of our Large Business Movers team, call 0845 301 3530.
New supply connection enquiries
For electricity enquiries, call our team on 0845 366 3666.
For gas enquiries, call our team on 0845 300 6965.
Customers who spend more than £2m on energy per annum
Contact Nicolas Begu or George Klatsa:
Nicolas Begu
020 3126 2382 or
nicolas.begu@edfenergy.com
George Klatsa
020 3126 2381 or
george.klatsa@edfenergy.com
Customers who spend less than £2m on energy per annum
Electricity quotes
0845 366 3664
Gas quotes
0845 300 6965
For European Contracts, phone Karma Lopez:
07875 110328
karma.lopez@edfenergy.com
For Public Sector Contracts, contact James Twitchen:
07875 116908 or
james.twitchen@edfenergy.com
For Flexible Contracts, contact Peter Masterson:
07875 110082 or
peter.masterson@edfenergy.com
For Advanced Energy Saving Contracts, contact Jean-Luc Laborde:
020 7632 0750
pierre-jean.lahourcade@edfenergy.com
For Levy Exempt Contracts, phone:
0845 366 3664
For Power Purchase Agreements (PPA's), contact Amanda Wong:
020 3126 2433 or
amanda.wong@edfenergy.com
For Metering Contracts, contact Geoff Denham:
07875 119084 or
geoff.denham@edfenergy.com
For end-to-end managed solutions, contact our New Supply Solutions team:
0845 600 6962 or
newsupplysolutions@edfenergy.com
For new electricity supply connections, contact our New Connections team:
0845 366 3666 or
new_connections@edfenergy.com
For new gas supply connections, contact our Gas Site Works team:
0845 964 5785 or
gassiteworks@edfenergy.com
Who to contact
Billing enquiries
To speak to a member of your dedicated Billing team, call them using their dedicated team hotline. Tip: You can find this number at the top of your bill.
Payment enquiries
To speak to a member of our Credit Control team, call 0845 366 3660.
Who to contact
Contact our dedicated Energy Zone team:
08457 653 653 or
energy.zone@edfenergy.com
Who to contact
Mark Heather (Utilities)
07875 119941 or
mark.heather@edfenergy.com
Martin Wright (Utilities)
07875 119923 or
martin.wright@edfenergy.com
John Furness (Buying Groups)
07875 119922 or
john.furness@edfenergy.com
Philip Bullen (Retail & Banking)
07875 119924 or
philip.bullen@edfenergy.com
Pete Fear (Energy brokers & consultants)
07875 117681 or
peter.fear@edfenergy.com
Geoff Turner (Energy brokers & consultants)
07875 119639 or
geoffrey.turner@edfenergy.com
Register for a free Energy Efficiency Toolkit:
business@edfenergy.com
For Advanced Efficiency Programmes, contact Julie Allen:
020 7632 0752 or
julie.allen@edfenergy.com
For Energy View, contact our dedicated Energy View team:
08457 653 653 or
energy.view@edfenergy.com