To further enhance our service to you, we’re investing in new systems. The scale of these upgrades is massive, bringing real benefits to all our customers.
Unfortunately, as these improvements are being carried out, our ability to respond quickly and efficiently to some customers has suffered. We’re very sorry if you’ve had difficulties in reaching us, and thank you for your patience as we upgrade our systems.
Please bear with us as we strive to return to the high standards you deserve - as quickly as possible.
Contact advice
If you’ve been struggling to get through to us then you can always try our online or automated service options.
• To make payments, or to give us a meter reading, why not call our automated service free on 0800 015 1736†. Alternatively you can submit your meter reading online.
• You can email us via our website too. We may not be able to get back to you on the same day but we can guarantee we will deal with your enquiry as quickly as possible and you won't have to hold on the phone.
• If you’d prefer to speak to us, then try and call between 2-5pm Tuesday to Friday. These are the times we’re likely to be less busy. Please ensure you have your account details ready.