There are lots of different ways to pay your gas and electricity bills. Just choose the method that suits you best.
Set up a Monthly Direct Debit today and take the hassle out of paying your bill.
Direct Debit – you can pay your gas and electricity bills monthly or quarterly by Direct Debit. If you’re already an EDF Energy customer, call us now on 0800 096 9000† to set up your Monthly Direct Debit payment – or sign up to monthly Direct Debit now.
Debit or credit card – use your Visa, MasterCard, Maestro or Delta to pay your gas and electricity bills over the phone.
EnergyCard – a great way to spread the cost of your gas and electricity bills. For more details about using an EnergyCard, please call customer services on 0800 096 9000† and ask for a leaflet.
MyAccount – you can now control your EDF Energy account online with MyAccount. Our secure, web-based service gives you everything you need to look after your account in one place. Register here.
Telephone or Internet banking – to pay your gas and electricity bills this way you’ll need our sort code and account number plus your EDF Energy account number. You’ll find the information you need on the back of your gas and electricity bills.
By post – if you pay your gas and electricity bills by post, make your cheque payable to EDF Energy Customers plc and write your EDF Energy account number on the back. Send your cheque to the address printed on the back of your gas and electricity bills.
Post Office – you can pay your gas and electricity bills at the Post Office, but they may charge you for this service.
Bank or Building Society – you can pay your gas and electricity bills by cash or cheque at your bank or building society, but they may charge you for this service. Cheques should be payable to EDF Energy Customers plc and your EDF Energy account number should be written on the back.
Prepayment meter – our home prepayment meters let you pay as you go for the energy you use, but you’ll need to let us know if you want to switch your gas and electricity to a prepayment meter. Find out more about EDF Energy Pay As You Go.
EDF Energy Trust Fund
As well as free advice from Citizens Advice you may be able to get a grant from the EDF Energy Trust – an independent registered charity that helps people take control of their finances to help reduce their debts.
Find out more about the EDF Energy Trust or take a look at our Payment Difficulties section (above).
*Saving shown based on a customer with a typical annual consumption of 3,300 kilowatt hours (kWh) of electricity and 16,500kWh of gas, paying by monthly Direct Debit for both and rounded down to the nearest £. The monthly Direct Debit discount is 6% off your gas and electricity bills which is credited quarterly, and is calculated prior to any other discounts and VAT being applied.
If you have a problem paying your bill please let us know – we’ll do everything we can to help you find a way to pay that suits your needs.
If you’re struggling to pay your energy bills don’t hesitate to tell us. We’ve had lots of experience in helping customers who find it hard to make ends meet and we can work with you to find a way to pay that suits your needs.
We’ve produced a special information pack to help customers find ways to pay their bills. It includes information on:
- special payment options – requesting a prepayment meter or switching to Direct Debit or standing order can make bills much easier to pay
- budget planning – our handy budget planning sheet can help you work out where your money goes and budget accordingly.
To discuss any payment problems, call us free on 0800 096 9000†.
Providing you with free and independent advice
We know that bills sometimes arrive when you’re least able to pay them, so we’ve teamed up with Citizens Advice to provide extra help and support.
Citizens Advice offer free, confidential and impartial debt advice through their expert staff across nearly 400 advice centers.
EDF Energy customers can call free on 0808 1566666 (free from a landline) or 0300 3300519 from a mobile (calls to all 03 numbers cost no more than from an ordinary 01 or 02 geographic number and are included in ‘free minutes’ monthly contract packages) for advice and support to help manage your financial situation, including:
- help to maximize your income
- advice on claiming Benefits and Tax Credits
- help to manage your money and prioritise paying your bills
- help negotiating with other companies to set-up long term payment arrangements, to help you pay existing debts and future bills.
The advice line is available Monday, Wednesday, and Friday 9am–5pm; Tuesday and Thursday 9am–8pm; and Saturday morning 9am–12 noon.
*Saving shown based on a customer with a typical annual consumption of 3,300 kilowatt hours (kWh) of electricity and 16,500kWh of gas, paying by monthly Direct Debit for both and rounded down to the nearest £. The monthly Direct Debit discount is 6% off your gas and electricity bills which is credited quarterly, and is calculated prior to any other discounts and VAT being applied.
Pay your gas and electricity bills by monthly Direct Debit and you could receive a discount off your energy bills.
The advantages of Direct Debit
- Budget your bills with equal monthly payments through the year.
- Pay your bills automatically and on time.
- Choose the dates you pay.
- Direct Debit is cheaper – paying monthly could save you up to £74* off your energy bills.
Switch to Direct Debit now
If you’re already an EDF Energy customer call us now on 0800 096 9000† to set up your Monthly Direct Debit payment – or sign up to monthly Direct Debit now.
You must be an EDF Energy customer to register for our Direct Debit option. To speed up your registration please have your EDF Energy account number(s) handy when you call. You’ll find them on your latest gas and electricity bills.
Direct Debit is not available to customers receiving a supply though a prepayment meter.
*Saving shown based on a customer with a typical annual consumption of 3,300 kilowatt hours (kWh) of electricity and 16,500kWh of gas, paying by monthly Direct Debit for both and rounded down to the nearest £. The monthly Direct Debit discount is 6% off your gas and electricity bills which is credited quarterly, and is calculated prior to any other discounts and VAT being applied.