Understanding your electricity bill

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1. 1Our web address

   Our web address, where you can find out further information about our products and services.

   

2. 2 Useful phone numbers

   Useful phone numbers

   • Questions? - general and account enquiries
   • Electricity emergencies - emergency contact number

   

3. 3 Your account number

   Your account number - please quote this number when you telephone or in any correspondence.

   This will help us to locate your account and deal with your query quickly.

   

4. 4

   The period your bill is for, and the date that your bill was printed.

   

5. 5

   This shows the type of energy bill; gas or electricity and the amount you are in debit or credit. If you are a Direct Debit customer this will be for your information only.

   

6. 6

   If your bill is estimated this will be shown here. You can provide us with your own meter reading in a number of ways:

   www.edfenergy.com/meter-reading

   24-hour automated service - 0800 056 3456

   Residential - 0800 096 9000

   

7. 7

   This is the date your payment should reach us by. Payment by debit card can take between 0-3 days (depending on the day of the week you pay), Post Office 3-5 days, through the post 7-10 days, telephone or PC banking 3 days, at the bank or building society 7 days.

   

8. 8

   This section will contain any relevant messages about your current bill.

   

9. 9 Your energy consumption graph

   This graph will display how much energy on average you have used in a day. It will display your daily average for this bill, your last bill and your bill at the same time the year before.

   The seasons will affect the amount of energy you use e.g. you may use more electricity in the winter than the summer.

   Please note if you have recently moved home, your property has been vacant or your bill has been recalculated, your graph may not be displayed.

   

10. 10 Bill summary

    This is the bill summary and will tell you

    • the amount of your last bill
    • how much you have paid since your last bill
    • your charges for this period, included in this figure are any discounts and account adjustments
    • the total amount of debit or credit that your account is in (if you are a Direct Debit customer this will be for information only)
    • the date your payment should reach us by.

    Payment by debit card can take between 0-3 days (depending on the day of the week you pay), Post Office 3-5 days, through the post 7-10 days, telephone or PC banking 3 days, at the bank or building society 7 days.

    

11. 11Your Supply Number

    Your Supply Number, this is a unique reference number which identifies your meter and property, you will need this number to change your energy supplier.

    

12. 12 Your payment slip

    This is your payment slip; you will need this to pay your bill at a bank or the Post Office. If you are a Direct Debit customer you will not have a payment slip, this area may be used for useful messages.