Moving home? Make sure your energy stays in safe hands. Just tell us when and where you are going – and we’ll do the rest. Use our moving home top tips, checklist and questions and answers to de-stress your move.
We’ll make sure your move goes smoothly by providing an accurate final bill for your old home and setting up a new account for your new one. All we need from you is a final meter reading and some details about your new address.
Tell us you’re moving home
Complete our online moving home form. If you need help filling in the form you can call us free on our dedicated Home Movers number on the right.
Do you have a prepayment meter?
If you have a prepayment meter please call us on 0800 096 9000†
Give the new occupier our number
We advise you to leave our dedicated Home Movers number for the new occupier, who can then give us their details on arrival.
Use our change of address checklist
Make sure you tell everyone you’re moving and don’t forget to send out your new address every time you receive redirected mail. If you’re worried you’ll miss something important, just print off and pin up our change of address checklist*.
Top tips for home movers
Please click on the "Top tips for home movers" tab above for practical advice and top tips about how to de-stress and simplify your move.
*If you are unable to view our pdf booklet then please go to adobe.com and download adobe acrobat reader. It's free of charge and will only take a few minutes to install.
Take the stress out of moving to your new home by following our 10 top tips for home movers.
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Gas and electricity – save money with EDF Energy Dual Fuel
If you haven’t done it already, now’s the time to switch your gas and electricity to EDF Energy and save money through Dual Fuel. Switch now or call us free on 0800 096 9000† -
Redirect your mail
Don’t forget to have your mail redirected to your new home. Just take two forms of ID to the Post Office and ask for a mail redirection form. Find out more at Royal Mail. -
Send mail on to previous residents
To forward mail to previous residents, write ‘Not known at this address’ and their new details on the envelope or package then repost it: you don’t need a stamp. -
Tell your doctor, dentists and health providers that you’ve moved
Make sure you tell your doctor and dentist your new address and contact details. Do the same for any other health clinic or hospital you attend regularly. Don’t be surprised if you have to register with a new GP. -
Keep a trace of your insurance policies and pensions
Take time to make sure your bank, building society, insurance and pension providers know your new address and contact details – remember to update any online registration details too -
Update your driving licence and vehicle registration documents
It’s an offence to hold a driving licence or vehicle registration that does not carry your current address – ask you post office for the appropriate form and let the DVLA know you’re moving as soon as possible -
Cancel the milkman and other home services
Let the milkman know you're moving – and the window cleaner too. Cancel or update any magazine subscriptions too. -
Get to know your new neighbourhood
Make sure everyone in your family knows the best route to their new school or to work. Check out local services and transport at www.upmystreet.com -
Update your email contacts
If you use email to communicate, send out a group email or individual messages to all your contacts – complete with your new address and phone number -
Have a clear out
If you don’t need it, don’t take it with you. Why not tidy up and recycle any unwanted clothes, books or household goods at charity shops or your local recycling centre