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Moving home? Make sure your energy stays in safe hands. The best time to tell us you're moving is on the day of your move so we can process all your details. Remember to take your meter readings.

If you’ve moved out or are moving out in the next 14 days, you can let us have all the details using our  home move form. Make sure you take readings on the day you move out and let us have them as soon as possible. This way we can close your account accurately and refund you if it's in credit. If you owe us anything, we'll send you a bill. 

You will need the following information to complete our form;

  • Your opening/closing meter reads-if you don't have access to these you can provide them later using our self service channels
  • Your account number (you can find your account number on your last bill or alternatively if you're a MyAccount customer in the account details, it begins with '67)
  • Your contact details
  • Your current address details
  • Your new address details-so we know where to send final bills or any refunds

Please send this to us up to 14 days before your move date. If you are a prepayment customer please phone us on 0800 015 1733†.

Taking your tariff with you

If you'd like to take EDF Energy to continue as your energy supplier at your new home then we'll be happy to switch your existing tariff across. We'll handle everything for you, just tell us you're moving and we'll get the ball rolling. We'll even contact the existing supplier at your new address, so that you'll continue to benefit from a tariff you know you're comfortable with.

Give the new occupier our number

We advise you to leave our dedicated Home Movers number for the new occupier, who can then give us their details on arrival.

Use our change of address checklist

Make sure you tell everyone you’re moving and don’t forget to send out your new address every time you receive redirected mail. If you’re worried you’ll miss something important, just print off and pin up our change of address checklist*.

Top tips for home movers 

Please click on the "Top tips for home movers" tab above for practical advice and top tips about how to de-stress and simplify your move. Our on the move PDF has all the information that you need to move home smoothly.


†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.

Please have your account number ready before calling us. You’ll find this on any letter or bill that we’ve sent you. It starts with '67'

*If you are unable to view our pdf booklet then please go to adobe.com and download adobe acrobat reader. It's free of charge and will only take a few minutes to install.

Take the stress out of moving to your new home by following our 10 top tips for home movers.

  1. Gas and electricity – save money with EDF Energy Dual Fuel
    If you haven’t done it already, now’s the time to switch your gas and electricity to EDF Energy and save money through Dual Fuel. Switch now or call us free on 0800 096 9000†

  2. Redirect your mail
    Don’t forget to have your mail redirected to your new home. Just take two forms of ID to the Post Office and ask for a mail redirection form. Find out more at Royal Mail.

  3. Send mail on to previous residents
    To forward mail to previous residents, write ‘Not known at this address’ and their new details on the envelope or package then repost it: you don’t need a stamp.

  4. Tell your doctor, dentists and health providers that you’ve moved
    Make sure you tell your doctor and dentist your new address and contact details. Do the same for any other health clinic or hospital you attend regularly. Don’t be surprised if you have to register with a new GP.

  5. Keep a trace of your insurance policies and pensions
    Take time to make sure your bank, building society, insurance and pension providers know your new address and contact details – remember to update any online registration details too

  6. Update your driving licence and vehicle registration documents
    It’s an offence to hold a driving licence or vehicle registration that does not carry your current address – ask you post office for the appropriate form and let the DVLA know you’re moving as soon as possible

  7. Cancel the milkman and other home services
    Let the milkman know you're moving – and the window cleaner too. Cancel or update any magazine subscriptions too.

  8. Get to know your new neighbourhood
    Make sure everyone in your family knows the best route to their new school or to work. Check out local services and transport at www.upmystreet.com

  9. Update your email contacts
    If you use email to communicate, send out a group email or individual messages to all your contacts – complete with your new address and phone number

  10. Have a clear out
    If you don’t need it, don’t take it with you. Why not tidy up and recycle any unwanted clothes, books or household goods at charity shops or your local recycling centre

 

†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.

Please have your account number ready before calling us. You’ll find this on any letter or bill that we’ve sent you. It starts with '67'

*If you are unable to view our pdf booklet then please go to adobe.com and download adobe acrobat reader. It's free of charge and will only take a few minutes to install.