Take a closer look at our new look bill

The Retail Market Review has completely transformed each bill we send. Here’s what we’ve done to make these important pieces of communication more informative and easier to understand.

take a closer look at your new bill

We're rolling out our new bill from 31 March 2014. View the designs below.

The Billing Code

The Code of Practice for Accurate Bills (the “Billing Code”) was launched in July 2006 by Energy UK (formally Energy Retail Association) along-side the Energy Ombudsman. The Billing Code provides consumers with additional protection over and above that required by the regulator OFGEM for accurate and informative billing. You can view the code in full here. You can view more information on billing code scenarios here