Moving home
Have an energy related question about moving home? The chances are you’ll find the answer here.
- When should I let you know I’m moving?
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You can tell us you're moving and update your account(s) by completing the Moving Address section of MyAccount. To send you an accurate final bill, please take a meter reading on the day you move out and submit the reading online when you close your account.
- Who provides the gas or electricity for my new home?
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To find out who your gas supplier is, call the National Grid on 0870 608 1524.
To identify your local electricity supplier, call our Home Movers team on 0800 056 7777.
- How can I make EDF Energy the energy supplier for my new home?
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It couldn’t be easier. You can complete our online Moving address to make EDF Energy your energy supplier. Alternatively you can call our Home Movers team on 0800 056 7777.
- What should I do with the energy bills I receive for the previous resident?
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You can forward them to the previous resident, contact the landlord or letting agent, or send them back to us with their new address so we can contact them directly.
- Do I have to read the meter in my new home?
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You don't have to, but your account wil be more accurate if your opening meter reading is accurate. We will ask you for a meter reading when it's due and when we do, you can give us a reading online through MyAccount or by calling our free automated meter reading service: 0800 015 1736.
- Can I transfer my closing balance or Direct Debit to my new home?
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Yes, as long as we supply energy to your new home, we can transfer both your closing balance and Direct Debit.