Questions and Answers

Gas Decrease - March 2010

Got a question about Energy Price Changes for Your Home? Chances are you’ll find the answer here.

How much is the gas decrease you have announced?

We have decreased our typical gas only bill by 4%

When can I take advantage of the new prices?

These new prices will come into effect from the 26 March 2010.

What products will see a gas decrease?

• Standard Gas
• Climate Balance
• Online v1, v2, v3, v4, v5 and v6
• Energy Assist
• Energy Discount Plan v1 and v2
• Online S@ver v2

Now that your prices are decreasing, can I reduce my monthly Direct Debit payment amount?

This is an ideal opportunity to review your account. If you are able to provide accurate readings we can ensure that your future amounts are adequate for your usage. The monthly payment amounts are calculated to cover your total usage over a year. Reducing monthly payments during the higher usage winter months may mean that you are not paying enough, which will potentially mean your payments will have to go up again later in the year. If you are able to provide accurate readings we can ensure that your future amounts are adequate for your usage.

How do I provide a meter reading?

Providing a meter read is easy, find out how by following the simple steps.

Do you have any plans to reduce the price of electricity?

EDF Energy’s prices are continually under review. We continue to provide competitive prices, deliver excellent service and first-class choice for all our customers across the UK. We are also continuing to lead the industry in helping our most vulnerable customers.
Our electricity prices are already very competitive and we passed on the lowest overall electricity increases last year. We are constantly reviewing how the cost of wholesale electricity compares with the prices we charge our customers to ensure best value for money and if it is possible to do so we will certainly pass on electricity decreases in the future.

Will there be any future decreases?

EDF Energy’s prices are continually under review. We will continue to provide competitive prices, deliver excellent service and first-class choice for all our customers across the UK. We are also continuing to lead the industry with our special help for our most vulnerable customers.

I’m on a fixed price tariff, what does this mean for me?

When joining a fixed price tariff you take advantage of not getting any price increases for the term of the tariff, this does also mean that your prices won’t reduce. You can leave your fixed product at any time but you may be liable for the termination fee stated in your terms and conditions.

Is there anything else I can do to reduce the amount I spend on energy?

EDF Energy are committed in helping you find ways to save money and reduce your carbon footprint. Some tools that are available to you are our Online Energy Adviser where it's quick and easy to find out how much energy you use at home, cut your bills and run a 'greener' household. Alternatively, join Team Green Britain. This scheme offers you the chance to get together - with friends, neighbours or complete strangers – and do something different for a greener Britain. It’s up to you how much or how little you do. But, as a team player, you'll know that you're part of a movement to reduce Britain's carbon footprint and help us all live more sustainable lives. And you could even save a bit of money.
We're dedicated to helping you save money, save energy and reduce your carbon footprint. In the EDF Energy Shop you'll find a wide range of products and services that are designed to help you Save today Save tomorrow.

I’m a prepayment customer, do I get the decrease?

Yes this decrease is also applicable to our gas prepayment customers and you should make sure you charge your card with the new prices.

How do I know that the new price has been applied to my meter?

We will remotely send your new prices to your charging outlet. Please charge your card on or after the 26 March 2010. Your new prices will be automatically transferred to your card.

Will I need a meter exchange?

No, a meter exchange will not be necessary.

Does the price decrease mean I will need a new prepayment card?

No, you will not need a new card. To benefit from the new prices just top up your existing card.

I charged my card just prior to the price change, how can I start benefiting from the new prices?

Go to your regular charging outlet on or after on or after the 26 March 2010 and charge your card with as little as £1.00, in order to pick up your new prices. When you insert the card into your meter, the tariff on the meter will be updated to the new prices and any credit left on the meter will then be used at the new decreased prices.

Do I need to read my meter on the day of the energy price change?

No, we will estimate your consumption on the day of the price change and charge the electricity used up to that date at the old prices.  The energy used after that date will be charged at the new price.

What can I do about future price rises?

You should think about fixing your prices. This will mean that your energy prices will not rise above a certain level, whatever happens in the energy market.