Contact us by phone
Use the telephone numbers below to call us free of charge; but before you do, take a look at our questions and answers page. You may find the information you need there.
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National Gas Emergency Service (24hr, for gas emergencies)
0800 111 999
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Gas and electricity enquiries for existing customers (Mon–Fri ~ 8am–8pm, Sat ~ 8am–2pm)
0800 096 9000
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Gas and electricity sales enquiries
0800 056 5927
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Direct Debit (monthly or quarterly) set up
0800 096 2260
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Automated 24hr service
0800 015 1736
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EDF Energy Pay As You Go (prepayment meter) enquiries
0800 015 1733
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Energy efficiency helpline
0800 096 9966
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Green Energy helpline
0800 051 1905
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Customers with special requirements helpline
0800 269 450
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Text telephone – for customers with hearing difficulties
0800 096 2929
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Home improvement
0800 28 28 78
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Calling from abroad
+44 113 820 7117