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Contact us by phone

Use the telephone numbers below to contact us; calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines. Other network operators’ charges may vary.

  • National Gas Emergency Service (24hr, for gas emergencies)

    0800 111 999

  • Gas and electricity enquiries for existing customers (Mon–Fri ~ 8am–8pm, Sat ~ 8am–2pm)

    0800 056 7777

  • Gas and electricity sales enquiries (Mon–Fri ~ 8am–8pm, Sat ~ 8am–6pm)

    0800 056 5927

  • Direct Debit (monthly or quarterly) set up

    0800 096 2260

  • Automated 24hr service

    0800 015 1736

  • EDF Energy Pay As You Go (prepayment meter) enquiries

    0800 015 1733

  • If your fixed tariff is nearing the end of it's set term, give us a ring (Mon–Fri ~ 8am–8pm, Sat ~ 8am–2pm)

    0800 096 7355 

  • Energy efficiency helpline

    0800 096 9966

  • Green Energy helpline

    0800 051 1905

  • Priority Services helpline

    0800 269 450

  • Text telephone – for customers with hearing difficulties

    0800 096 2929

  • Home improvement

    0800 28 28 78

  • Calling from a mobile

    0113 820 7117

  • Calling from abroad

    +44 113 820 7117

Related Links

Please have 
your account number 
ready before calling us. 
You’ll find this on any letter  
  or bill that we’ve sent you. 
    It starts with '67'.