Direct Debit

You can pay your gas and electricity bills monthly or quarterly by Direct Debit. If you're already an EDF Energy customer, call us now on 0800 096 9000(1) to set up your Monthly Direct Debit payment – or sign up to monthly Direct Debit now.

MyAccount

You can now control your EDF Energy account online with MyAccount. Our secure, web-based service gives you everything you need to look after your account in one place.

Debit or credit card

Use your Visa, Mastercard, Maestro or Delta to pay your gas and electricity bills via:

  • MyAccount
  • Automated payment line: 0800 015 1736(1)
  • Call our customer service teams: 0800 096 9000(1)

Automated payment line

Phone our automated 24 hour payment service 0800 015 1736(1), you need to allow up to three working days for your payment to process, we accept all MasterCard and Visa cards.

Telephone or internet banking

Quote our sort code 40-05-30 and our bank account number 13845095 (these are different from those shown on the payment slip), and your EDF Energy account number. Payments can take up to three working days to reach us, we do accept Faster Payments.

Bank or building society

You can pay your gas and electricity bills by cash or cheque at your bank or building society, but they may charge you for this service. Cheques should be payable to EDF Energy Customers plc and your EDF Energy account number should be written on the back.

Post Office

Remember to take your EDF Energy Bill, Electricity Key or Gas Card with you to:

  • Pay by cash
  • Pay by cheque – cheques not accepted at Post Office Locals
  • Charge your electricity key
  • Charge your gas card
  • Use your EDF Energy Energycard

Payzone

Remember to take your EDF Energy bill, electricity key or gas card with you to:

  • Pay by Cash
  • Charge your Electricity Key
  • Charge your Gas Card
  • Use your EDF Energy Energycard

PayPoint

Remember to take your EDF Energy bill, electricity key or gas card with you to

  • Pay by Cash
  • Charge your Electricity Key
  • Charge your Gas Card
  • Use your EDF Energy Energycard

Energycard

You can use your EDF Energy Energycard at:

  • The Post Office
  • Payzone outlets
  • PayPoint outlets

With cash

You can pay your EDF Energy bill with cash at:

  • The Post Office
  • Payzone outlets
  • PayPoint outlets

Remember to take your bill copy with you.

By post

Please make cheques, banker's drafts, building society cheques or postal orders payable to EDF Energy Customers PLC and write you EDF Energy contract account number on the back.

Then send to:
Payment Processing
PO Box 140
Plymouth
PL3 5RG

Paying from abroad

Payments need to be made to EDF Energy Customers plc and only be in pounds sterling. Your contact account number must be quoted as a reference.

Our bank details are:
HSBC Bank plc
60 Queen Victoria Street
London
EC4N 4TR

Sort code: 40-05-30
Account number: 13845095

SWIFT – MIDLGB22
BAN – GB45MIDL40053013845095

Payments can take up to five working days to reach us.

Prepayment meter

Our home prepayment meters let you pay as you go for the energy you use, but you'll need to let us know if you want to switch your gas and electricity to a prepayment meter. 

If you're using a prepayment meter to pay a debt then provided it's under £500 you can switch energy suppliers and transfer the debt. Remember that you will have to carry on using a prepayment meter with your new supplier until your debt is paid off.

bills and a calculator lie on a table

EDF Energy Trust Fund

As well as free advice from Plymouth Citizens Advice you may be able to get a grant from the EDF Energy Trust – an independent registered charity that helps people take control of their finances to help reduce their debts.

Find out more about the EDF Energy Trust or take a look at our Payment Difficulties section.